Get 30% off your second print 🍂 Decorate your walls this fall!

00

Your Cart is Empty

FAQ

How long does it take?

I am a solo artist working as fast as I can but sometimes I get very busy. My  aim is to get your hand-drawn portrait out to you in 7-10 days. 

What currency are Fairlight Collective's prices?

All prices on our store are denominated in USD.

 

How is the digital portrait sent?

Your portrait will be digital so it will be emailed to you when its complete, ready to print or put on a blanket, t-shirt, or dog onesie... whatever you decide to do with it!

What size can I print my digital portrait? 

An 8.5 x 11 is the largest you can print out the digital portraits - if you'd like to print it larger check out our prints page! fairlightco.com/prints

Where can I get this printed? 

Likely, we are not local to you so it's hard for us to recommend a print shop in your area, we suggest googling a local print shop and seeing if they could do this for you, or we can upgrade you to a print from our store! 

Do you sell frames or recommend a frame store? 

We are not local - so likely our suggestions wouldn't meet the needs of every customer! We suggest finding a local homewares store that has the frame size you might need and that suits your style/home! 

What if I am not happy with my portrait?

I have years of experience in digital product design and can ensure high quality products. However, sometimes I can miss the essence of the subject when working from a photo and am always ready to make revisions until you are 100% happy with your piece. We include one round of revisions for free and additional revisions will be an added fee of $20 after this. 

 

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen. If you have a specific color in mind, upload a photo of the specific color and we will match it with a color matching tool, please just specify this in your request! 

 

Do pets count as a person?

Yes, yes they do as pets are painstakingly difficult due to the details it takes to recreate your fluffy friends digitally! 

 

Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, its yours to do whatever you want with with the exception of re-selling it.

 

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to me.

 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for me to get a more accurate illustration of you on the other side. But don’t worry, I’ll let you know if I'm having any issues.

  

I have a large group of more than 7 people can you do this?

No problem just drop me an email and we can discuss large jobs.

 

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes after the first round of revisions.